Which scores are used by healthcare organizations to measure patient satisfaction?

• A. HCAHPS Surveys
• B. Satisfaction Index
• C. CAHPS Scores
• D. PG (Press Ganey) Scores

Answer: (D)

Measuring patient satisfaction relies on standardized experience scores that hospitals use to gauge how patients perceive their care and to drive improvements. Press Ganey scores are widely used because Press Ganey provides comprehensive post-discharge surveys, detailed analytics, and benchmarking across many healthcare facilities. This makes their scores a practical, widely adopted way for organizations to quantify patient experience, compare performance with peers, and identify specific areas to improve.

While HCAHPS surveys are the CMS-standard instrument for hospital patient experience and CAHPS refers to the broader family of surveys, the frequent practical choice for hospitals to report and act on satisfaction data is through Press Ganey scores. Terms like “Satisfaction Index” aren’t standard benchmarks in the same way, so Press Ganey scores align with how organizations routinely measure and improve patient experience.